Marketplace Refund & Return Policy

Effective Date: [01/01/2025]
 Last Updated: [06/01/2025]

 

At [Carnivore], we want you to feel confident shopping with our community of trusted sellers. Because our marketplace includes both perishable and non-perishable goods, different refund and return rules apply depending on the item.

 

Perishable Goods (e.g., meat, fresh food)

 

Due to the nature of perishable items, all sales are final, unless:

  • The product arrives damaged, spoiled, or unsafe to consume
  • You receive the wrong item
  • Your order is lost in transit or not delivered

To request a refund or replacement:

  • Contact the seller within 24 hours of delivery
  • Provide clear photos of the item and packaging
  • Include a description of the issue

The seller will determine whether to issue a refund, replacement, or store credit. Improper storage (e.g., not refrigerating your order) may void refund eligibility.

 

Non-Perishable Goods (e.g., tools, gear, shelf-stable items)

 

You may request a refund or return within 7 days of delivery if:

  • The item is unused and in its original packaging
  • The item is damaged, defective, or not as described

Returns may require you to:

  • Ship the item back to the seller
  • Pay for return shipping (unless the item is defective)

Please review individual product listings for any seller-specific return terms.

 

Non-Refundable Items

 

Some items are not eligible for return or refund, including:

  • Digital or downloadable products
  • Items marked “Final Sale” or “Non-Returnable”
  • Opened or used consumables (unless defective)

Need Help? Contact the Seller First

 

Sellers are expected to resolve most issues directly. You can message them from your order confirmation or account page.

 

Disputes

 

If you’re unable to reach a resolution with the seller, you can escalate the issue to [Carnivore] Support. We’ll review your request and may step in to help resolve the situation, including processing refunds where necessary.

 

Support Contact:

 

If you need help with a refund request or have a problem with an order:

refunds@thecarnivoreapp.com

 

 

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